• Customers can cancel their booking according to the cancellation policy of the accommodation they booked.

• If the booking is canceled before the accommodation's specified cancellation time, cancellation fees may apply. These fees vary depending on the hotel’s policy and may be partially or fully refundable.

• Cancellations made after the specified time frame may not be refundable.

• Tripnas reserves the right to reject or cancel bookings if an error is found in the booking details or due to exceptional circumstances.

• Full Refund: If the cancellation is made within the required time according to the accommodation’s cancellation policy, a full refund will be provided.

• Partial Refund: If the accommodation's cancellation policy allows partial refunds, a portion of the payment will be refunded according to the hotel’s terms.

• Non-Refundable: In some cases, such as when the hotel's policy does not allow cancellations, no refund will be issued.

Customers must submit their cancellation and refund requests via the website or by contacting the customer support team. Cancellation and refund requests will be processed according to the accommodation’s policy. Some accommodations may require submission within a certain period before arrival. If the cancellation is made by Tripnas due to exceptional circumstances or booking errors, a full refund will be issued.

• Some charges, such as local taxes or additional service fees (like resort fees or transfer charges), may be non-refundable and are paid directly to the accommodation.

• These charges will be clearly outlined in the booking details.

• Once the refund request is approved, refunds will be processed within 7 to 14 business days.

• Refunds will be issued to the same payment method used for the booking, unless another method has been agreed upon.