About US
FAQs
Privacy Policy
Terms & Conditions
Hotel Policy
Cancellation and Refund Policy
Terms and Agreement
By accessing and using the Tripnas website, you acknowledge and agree, without making any modification and without any restrictions or alteration, to the terms and conditions contained in this (Agreement). You represent and warrant that you have the legal right to enter into this Agreement and to use the Site in accordance with all terms and conditions contained herein.
Modification of Terms
Website readiness and availability
Tripnas is committed to ensuring the continuous operation of its website and the availability of its related tourism services to customers. However, uninterrupted or continuous website operation cannot be guaranteed.
Disclaimer of Warranties and Limitation of Liability
Acceptable to use
When using the website you declare and agree:
To use it solely to determine the availability of products and services offered on the website and to assist you to make legitimate reservations or transact business with us. You agree to use the website only for personal, non-commercial use.
To use the website services to make only legitimate reservations.
You are at least 18 years of age and you possess the legal authority to create a binding legal obligation.
You will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
Not to make any false reservation or any reservation in anticipation of demand. The website may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date.
Not to deface, alter or interfere with the front end "look and feel" of the website or the underlying software code.
Not to take any action that may impose an unreasonable or disproportionately large load on the website or related infrastructure.
To all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of prices, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the website are your sole responsibility.
Not to do anything which will or might damage, interfere with, disrupt access to, interrupt or impair the functionality of the material available on the website, nor to upload any material that contains any computer viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any software or equipment.
Not to post, distribute or otherwise upload any defamatory, libellous, offensive, infringing, obscene, indecent, harmful, threatening, abusive, tortuous, racially or ethnically objectionable or otherwise unlawful material or information or send any chain letters, junk mail, 'spamming' material or any other form of bulk communication.
Not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individual privacy rights.
Not to obtain or attempt to obtain unauthorised access to the website or any private or member account areas on the website, nor to impersonate any person or misrepresent your affiliation with another person.
Not do, cause or permit anything to be done that may infringe damage or interfere with any intellectual property rights of nor any of our associated companies or third parties.
Also, not to do anything that is otherwise unlawful or which may create any liability on the part of the website.
Violate this Agreement or any applicable legislation in any other manner.
Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents thereof as may be required by law.
Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another computer.
Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.
Falsify the origin or source of software or other material contained in a file that is uploaded.
Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.
Use this website or its contents for any commercial purpose;
Access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
Violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
Deep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
‘Frame’, ‘mirror’ or otherwise incorporate any part of this website into any other website without our prior written authorisation.
Not to host, display, upload, modify, publish, transmit, update or share the following:
Information belonging to another person for which the user does not have any right.
Information that is hateful, grossly harmful including harmful to minors, paedophilia, invasive of others’ privacy, racially, ethnically objectionable, disparaging, encouraging money laundering or gambling.
Information that infringes any Patent, Trademark, Copyright or other Proprietary rights.
Information that deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.
Information that threatens the unity, integrity, defence, security or sovereignty of the countries we operate in, friendly relations with foreign states or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or insults any other nation.
Information that impersonates another person.
If the website considers that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using the website, Tripnas reserves the right to:
Warn you that you have breached these terms and conditions, and ask you to stop such conduct;
Delete any material or content which you may have posted without notice to you;
Take measures (including terminating, suspending or restricting your access) to, and preventing you from using the website;
Cancel any bookings and/or reservations that you may have with Tripnas without reference to you;
Report your activities to an internet service provider or relevant authorities;
Take legal action against you.
Copy Right And Trademark
All content on the Tripnas website is protected by copyright.
The website is intended for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the website.
The Tripnas name, along with the names of its affiliated companies and any other product or trade names referenced on the website, are our trademarks and/or registered trademarks. Other product and company names mentioned may be trademarks of their respective owners.
Fraud Management
If your booking or account shows signs of fraud, abuse, or suspicious activity, Tripnas may cancel any travel or service reservations associated with your name, email address, or account, and close any associated Tripnas accounts. If you have engaged in fraudulent activity, the website reserves the right to take any necessary criminal and/or civil legal action, and you may be liable for monetary losses to the website, including litigation costs and damages. To contest the cancellation of a booking or the freezing or closure of an account, please contact Tripnas Customer Care.
The website Tripnas reserves the right to take all necessary steps to ensure the security, safety, and integrity of its systems, as well as the protection of its clients' interests. For this purpose, Tripnas may take various steps to verify and confirm the authenticity, enforceability, and validity of bookings made by you.
If Tripnas, at its sole and exclusive discretion, concludes that the said transactions are not or do not reasonably appear to be authentic, enforceable, or valid, Tripnas may cancel the bookings at any time before the scheduled departure time of the relevant flight or before the expected visit date to any property booked through Tripnas.
In the event that a refundable booking is made and later cancelled, Tripnas reserves the right to impose a processing fee if the cancellation is determined to be abusive. The processing fee will be 5% of the booking value and will be deducted from any refund due to the customer. Please note that Tripnas's determination of what constitutes abusive cancellation behavior is at its sole discretion.
Profiling
We do not engage in any profiling activities using your personal data.
Automated Decision Making
We do not use any automated processes to make decisions about you that produce legal or significant effects concerning you
Used Credit Card
We accept all major credit cards and debit cards. You can make bookings on the website for passengers other than yourself.
We accept credit cards issued across various geographies. However, we may keep certain credit cards issued by certain countries blocked on our website or mobile apps during the booking process.
We accept debit cards that have been unlocked by the respective issuing banks to be used on e-commerce websites. In case your debit card does not work on the site or app, kindly contact your issuing bank to get it activated. Banks may replace your old debit card with a new one that allows you to transact on e-commerce websites.
Your credit card/debit card will be debited when you click on the confirm button. The tickets shall be delivered to you via your registered email address once the payment has been confirmed by our payment gateway.
Disclaimer: Tripnas accepts no liability or responsibility and will not be liable or responsible for any loss, damage, misuse, or unauthorized access occurring in connection with the provision of credit/debit card data. Tripnas will not be responsible or liable for any action or decision made by you in reliance on the information with regard to credit/debit card usage on this website, even if Tripnas has been advised of the possibility of these damages.
We will make every effort to maintain confidentiality when securing an online or mobile payment. This covers the security of your credit card details and other personal information. We do not store your credit/debit card data. All credit/debit card and payment information is secure, encrypted, and handled by fully-certified payment providers.
Grievances
If you have any feedback or complaints regarding the website or our services, we are here to listen and address them promptly.
Ways to contact Tripnas:
You can send an email directly to support@tripnas.com
Or visit the 'Contact Us' page on the website and specify your complaint in the subject field."
Changes to This Privacy Notice
We may update this Privacy Notice periodically to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you by posting the updated notice on our website and revising the "Last Updated" date at the bottom of this notice.
Last updated: 31st January 2025